A friend was recently at an international airport. When he inquired with a security guard where he could exchange money, the fellow said, “It’s not my job to know where the ATM is located.” It’s not my job. Really? Now, I get it, after a long day of simply coping with our own set of […]
Tag: Customer Service
Excellent Customer Service
Every morning, I order a large McDonald’s Coke. I typically go through the drive-thru. When I pull up to pay, I am greeted by Elmer. He always says, “Hello, my friend! How are you today?” He does it with a smile. It always makes me smile. If I happen to be going a different direction […]