OK, be honest, did you ever pass notes in grade school or junior high when the teacher wasn’t looking (or, at least, you thought she wasn’t looking)? Maybe to a friend or to a boy or girl who you “liked?” I’m talking about the note paper, ripped out of your chemistry spiral or the loose-leaf […]
Month: November 2020
Beauty in the Written Word
Lately, I’ve had the privilege to work with a number of professionals on what I call “Executive Presence Coaching.” Essentially, this topic is all about how we are perceived as professionals. It is a subjective measure of the way we act, the way we communicate, and the way we look. In all cases, aesthetics matter. […]
Be a Great Client
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” –Maya Angelou The quality that separates good service providers from great ones is typically a very simple, but overwhelmingly important feature: Customer Service. Attention to detail, assurance of quality, addressing […]