Excellent Customer Service

Every morning, I order a large McDonald’s Coke.  I typically go through the drive-thru.  When I pull up to pay, I am greeted by Elmer.  He always says, “Hello, my friend!  How are you today?”  He does it with a smile.  It always makes me smile.  If I happen to be going a different direction […]

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Purpose

Apologies, friends, I have been away from Coffee-Lunch-Coffee for nearly a week now simply due to lack of time.  Just like when my calendar takes over and disallows me from networking, I have regretted not being able to write and share networking insights with you.  The good news, I suppose, is that I have continued […]

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Where Everybody Knows Your Name

I had a fun experience yesterday.  I went to Spin! Neapolitan Pizza on Main, my very favorite Lunch spot (went there the day before, too, but whose keeping track, right?).  Once there, I ran into five people who I knew – plus the two people who I was meeting with!  I was the most popular […]

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