You may recall my November blog post entitled, “Build Rapport and Put Your Client at Ease,” in which I share thoughts on effectively engaging customers. Following that piece, Becky Wilson, a loyal CLC Community member and very talented PR and marketing expert, submitted this comment and question: “Alana, I find it very challenging today to […]
Tag: Paul Russell
Digital Communications… and the Loss of Inflection
One thing I love about email and text messaging and social media is the level of efficiency and speed with which one can communicate. It’s quick, it’s easy and, usually, it’s succinct. In about 140 characters – give or take – one can share information, ask a question, gain answers with the click of a […]